Refund policy
Refund Policy
Last Updated – July 10, 2025
At Royal Red Rose, we take pride in the freshness, quality, and beauty of every bouquet we deliver. While we strive for perfection in every order, we understand that unexpected issues may arise. Below is our return and refund policy to ensure a smooth experience.
Return Eligibility
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Damaged Products
If your flowers or arrangements arrive damaged, please contact us within 24 hours of delivery and include clear photographic evidence. -
Incorrect Order
If you received the wrong item, please notify us as soon as possible and no later than 24 hours after delivery. -
Quality Concerns
If you’re not satisfied with the quality of your bouquet, please contact us within 24 hours of delivery. Due to the perishable nature of flowers, claims made after this period may not be eligible for a refund. -
Non-Returnable Items
Please note: we cannot accept returns of fresh flowers except in the specific cases outlined above.
Refund Process
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Contact Us
Email us at royalredrosela@gmail.com or call (323) 840-7808 with your order number, a brief description of the issue, and supporting photos if applicable. -
Review
Our team will review your request promptly and notify you of the outcome. -
Resolution
If approved, we may issue a refund, store credit, or replacement depending on the situation. Refunds are processed to the original payment method and may take a few business days to appear, depending on your bank or provider.
Cancellation Policy
Orders may be canceled up to 24 hours before the scheduled delivery time for a full refund. Cancellations made after this window may not be eligible for a refund.
Customer Satisfaction
Your happiness matters to us. If you have questions or concerns about your order, don’t hesitate to reach out.
📍 17318 A Ventura Boulevard, Encino, California 91316
📞 (323) 840-7808
📧 royalredrosela@gmail.com
We’re here to make sure your experience with Royal Red Rose is exceptional—every time.